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About Thunes

Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally. Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit: https://www.thunes.com/

Context Of The Role

Thunes has seen incredible growth in the past few years, bringing on many customers around the globe. It is important that we continue bringing on board new customers but just as importantly we need to ensure that our current customers are happy and are being retained. This is where you, the Member Experience Officer comes in.

Key Role Responsibilities

Provide Level 1 technical support via phone and/or email for online payment accounts for our high-value clients in a 24/7 environment.
Assist with product or application related inquiries.
Provide technical support to customers on operational or maintenance aspects of system equipment by:
- Diagnosing hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
- Helping to identify and initiate corrective action by determining the most cost effective solution
Repair/resolution to minimize customer downtime
Redirect/escalate issues to appropriate resources for high profile customer issues.
Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
Following up and making scheduled callbacks to customers if/as necessary.
Ensure that there is a thorough understanding of customer queries and issues
Answer all emails and/or phone calls within required time frames in a professional manner with accurate and complete information.
Adhere to agreed processes, meeting required work standards, targets and objectives.

What we are looking for

Qualifications

Graduate from a reputable university with a relevant degree program

Essential Experience & Requirements

At least 2 years’ phone/email experience as a technical support agent in a BPO serving international client/s with IT experience in reading logs and understanding the statuses
Experience within a payment solution environment will be an advantage
Experience working with CRM tools like Zendesk is preferred
Able to work in a team environment
Must possess a can-do, solutions focused approach with a high level of energy and ability to keep abreast of our pace to get things done quickly and at a high standard.
Self-driven and proactive in nature to navigate priorities
Strong analytical and critical thinking skills dealing with highly complex deliverables
Proven ability to able to address escalated issues with speed and urgency
Strong planning skills, the ability to work under pressure and manage priorities
Strong communication skills, fluent in written and spoken English
Good customer service skills.

1f:T13fd,

About Thunes

About the Role

We are looking for a hands-on, detail-oriented Temporary Digital Marketing Manager to join our team in Paris for an 8-month contract running from October 2026 through May 2027.

With a newly launched website and a busy calendar of external events throughout this period, you will support our digital growth initiatives by coordinating with our external LinkedIn ads and web/SEO agencies, executing email campaigns, exploring modern search visibility (AEO/GEO), and tracking marketing-sourced pipeline performance using our modern tech stack.

This role offers a fantastic opportunity for an ambitious digital marketer to take operational ownership across agency management, marketing automation, multi-touch attribution, and modern search optimization.

Key Responsibilities

Agency Coordination: Serve as the primary day-to-day contact for external agencies managing our LinkedIn Ads, SEO, and website management to ensure campaign execution aligns with event timelines and post-launch web optimizations.
Email Marketing & Nurture: Execute and manage email campaigns and lead nurture journeys using Pardot (Salesforce Account Engagement).
AEO & GEO Strategy: Drive Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) tactics to secure digital visibility across modern AI search engines.
Attribution & Performance Reporting: Track marketing-sourced opportunity attributions and revenue impact using Dreamdata, building routine dashboards to analyze channel performance.
Event Digital Support: Deliver digital promotion and campaign execution surrounding our intensive external event schedule from October 2026 through May 2027.
Cross-Functional Collaboration: Partner closely with internal marketing stakeholders and external agency teams to keep all digital projects on schedule.

Requirements

Language: Fluent in English (written and verbal) is strictly required. (French language skills are not required).
Experience: 1–3 years of experience in B2B digital marketing roles.
Tech Stack & Tools:

Marketing Automation: Hands-on experience or working knowledge of Pardot (Salesforce Account Engagement).
Attribution: Familiarity or hands-on experience with Dreamdata (or similar multi-touch revenue attribution platforms).
Paid Media & Search: Practical understanding of LinkedIn Ads management (working alongside external agencies) and core SEO principles.
Content Management: Practical experience with WordPress CMS for content updates, page optimization, and basic site maintenance post-launch.
ABM Platforms: Working knowledge of 6sense (or similar ABM intent platforms) to track account-level intent, align with target lists, and support targeted campaigns.
Emerging Tech: Curiosity and practical understanding of AEO/GEO concepts and using AI tools to optimize daily workflows.

Analytical Skills: Solid understanding of marketing attribution, CRM data structures, and performance metrics analysis.
Project Management: Strong organizational skills with the ability to manage external agency deliverables and multiple event timelines concurrently.

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Role	Company	Location	Season	Posted
Member Experience Officer (1 year fixed term)	Thunes	Manila, Manila, Philippines	—	19 days ago
Digital Marketing Manager (8 months temp contract)	Thunes	Paris, Paris, France	—	1 month ago