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OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU ?

Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.

Your mission will be to support CSMs in their daily interactions with clients and contribute to improving customer processes in order to help maintain and grow our customer base while delivering a high-quality client experience.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer follow-up, process improvement, and cross-functional projects with other internal teams.

For this precise position, you’ll be immersed in 2 squads of the CSM team: the low-touch (1 person) and the startup pod (3 employees)

YOUR DAILY ROUTINE

Tasks

Contribute to our low-touch strategy (addressing many customers with a one-to-many approach) by sending the right information at the right time to our customers under different formats: mailing, webinar, in-person event, etc.
Analyze your campaigns and suggest format improvements based on results
Contribute to and update the data of our customer health score. This helps identify growing customers but also accounts at risk
Identify accounts within our low-touch portfolio that would require more regular touch-points from other members of the CSM team
Organise, prepare and participate in customer meetings alongside CSMs, in particular for our low-touch and startup squads
Provide client meeting minutes, ensure follow-up actions are clearly identified and support follow-up
Contribute to cross-functional projects to improve CSM processes and tools

ABOUT YOU

HARDSKILLS :

Currently a Master’s student (M1 or M2) in a business school or engineering school
Good communication skills, ability to structure information and produce clear written summaries
Analytical skills, able to tell a story from data
First experiences through school projects, internships, or student jobs
Oral and written fluency in French and English is a must; fluency in another European language (German, Italian, Spanish for ex.) will be a plus
Strong interest in customer relationship management and the tech/cloud ecosystem
Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus)

SOFTSKILLS :

Curious and eager to learn
Interested and engaged in understanding customer needs
Good listening skills
Open-minded and collaborative
Organized and reliable

WHAT YOU WILL FIND AT SCALEWAY ++++

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

HR interview (15 min)
Interview with the managers to understand your skills, motivations, and interest in the role (30 min)
Interview with Louise to validate your fit with the team and our culture (45 min)

📅 Internship start date: January 2027

📍 Location: Paris

1f:T1ed6,

OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU?

Our growth is driving us to strengthen our International Sales Enablement team to support our international growth and ensure our sales teams have the right training, content, and processes to succeed.

Your mission will be to support the Sales Enablement team in creating training content, coordinating learning initiatives, and contributing to transverse Sales projects in order to help our sales representatives stay up to date, ramp up effectively, and support the continued growth of our international sales organization.

YOUR FUTURE TEAM

You will work closely with the International Sales Enablement team, currently composed of a Sales Enablement Manager and a Sales Enablement Specialist. You will also be in constant contact with our 70 sales representatives in France and abroad, supporting them with training, content, processes, and transverse projects.

The team plays a key role in supporting Scaleway's international growth by ensuring that new hires are properly trained and onboarded, while helping sales teams strengthen their methodology and ramp up effectively.

YOUR DAILY ROUTINE

Tasks

● Create and update training courses, learning materials, and Sales collateral

● Simplify complex business processes into clear and digestible content for Sales teams

● Organize and coordinate training sessions, including logistics and content

● Support Sales teams in the ISO 9001 quality project

● Contribute to transverse Sales projects involving processes and data

● Participate in the activity reporting of the Sales Enablement team

● Stay in close contact with Sales representatives in France and abroad to ensure they have up-to-date content and information

● Contribute to the continuous improvement of Sales training and onboarding initiatives

● Explore and leverage tools such as Google Workspace, Genially, Salesforce, Confluence, LMS platforms, Guideflow, and Figma

ABOUT YOU

HARDSKILLS

● Currently pursuing or recently graduated from a Master's degree, ideally in Business, Sales, Learning & Development, Digital Marketing, or Communication

● C1+ level in English and in French, both written and spoken

● Strong writing and communication skills

● Comfortable creating presentations and visual content with tools such as Canva and Google Slides

● Strong interest in technology, Cloud, and AI

SOFTSKILLS

● Detail-oriented and rigorous

● Highly curious, with a strong appetite for learning

● Dynamic, agile, and proactive

● Comfortable communicating with and connecting with a large and international Sales community

● Strong interest in education, learning, and development

WHAT YOU WILL FIND AT SCALEWAY ++++

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

🔜 THE NEXT STEPS …

● Screening Call with a member of the HR team

● Interview with the Sales Enablement team to discuss your motivation, experience, and fit with the role

● HR interview as the final step of the process

💰 Internship compensation: standard Scaleway internship range

📅 Start date: January 4 2027

📍Location: Paris office (on-site role)

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Role	Company	Location	Season	Posted
Customer Success Management Low-Touch & Startup - Internship	Scaleway	ParisOn-site	Summer 2027	12 days ago
Sales Enablement Intern	Scaleway	ParisOn-site	Summer 2027	19 days ago