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About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a contract on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally. On the site side, you’ll be the primary IT presence in SF — owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you’ll administer the tools the whole company depends on — Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms — owning provisioning, access, portfolio, renewals, integrations, and automation. We’re looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices.

What You’ll Do

Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.
Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.
Provide deskside/walk-up support and resolve IT tickets end-to-end.
Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.
Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.
Direct and review Serval (AI support agent) workflow runs — step in when automated resolution fails, and contribute workflow builds and guidance improvements.
Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) — provisioning, deprovisioning, and access changes across the SaaS stack.
Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.
Own application portfolio management — seat counts, usage tracking, and license optimization.
Manage SaaS renewals — tracking contract dates and coordinating renewals/cancellations.
Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.
Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.
Manage on-site hardware inventory, lifecycle, and procurement coordination — stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).
Support AV/conference room reliability in the SF office.
Take ownership of small and large projects, partnering with internal and external teams to deliver.
Perform recurring audits on application licenses, access, and hardware; drive remediation.
Create technical and user-facing documentation; push the team toward industry best practices.
Be an advocate for our users — understand their challenges and remove blockers with empathy.

What You Need

Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.
Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.
Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.
Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.
Experience managing SaaS application portfolios, license optimization, and vendor renewals.
Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.
Comfort owning the physical site experience — endpoint troubleshooting, AV, and inventory — alongside back-end application administration.
Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

Nice-to-Haves

Experience in high-growth startups.
Experience managing macOS/Windows in hybrid/remote environments.
Scripting/automation experience (e.g., Python, API integrations, workflow tools).
Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar).
Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW).
Okta Certified Professional / Administrator.
Slack Certified Admin.
Google Workspace Administrator experience.

Benefits available to all full-time Ramp employees (Global)

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)

Canada

Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

1a:T1c2e,

About Ramp

The problems are high-stakes, data-dense, and unforgiving.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Please note that this role will require you to be comfortable with working in-person at our NYC or SF office 3 days/week. We will sponsor you for relocation if you need to move for this role.

What You’ll Do

Drive the scheduling process and communicate logistics to all candidates and hiring teams
Build a world-class team by providing a high-touch “white glove” experience at every step of the interview process
Act as the primary contact during virtual and in-person interviews
Develop collaborative relationships with Talent team members, hiring managers, and interviewers
Spot and flag what isn't working such as interviewer load imbalances, bottlenecked stages, slow feedback and bring fixes
Manage workflows within GSuite, Ramp’s ATS (Ashby), and scheduling tools for automation

What You’ll Need

0-1+ years of coordination / admin experience, ideally in start-up or high-growth environments
Excellent verbal and written communication skills with the ability to quickly build trust and rapport
Organizational and time-management skills with superb attention to detail
Comfort working at high volume and re-prioritizing mid-day when plans change, interviews get moved, interviewers cancel, and you'll need to solve it without dropping anything else
A bias toward urgency: you respond quickly and follow through without being chased

Nice to Haves

Experience with Ashby and Modernloop (or other ATS / scheduling tools)

Benefits available to all full-time Ramp employees (Global)

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)

Canada

Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

1b:T1d3d,

About Ramp

The problems are high-stakes, data-dense, and unforgiving.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp is in a critical phase of growth. This role is responsible for helping launch and scale Ramp’s brand media presence outside the United States across channels like TV, Podcasts, and Out-of-Home. You’ll help determine where Ramp shows up, how our brand should enter new markets, and how we judge whether an investment is working. You’ll operate across strategy, research, execution, and measurement, partnering with an experienced marketing team with the creative, analytical, and technical resources to deliver against ambitious growth goals. This is a key role in which you’ll be uniquely positioned to shape Ramp’s global growth by helping establish the playbook for launching in new markets.

What You'll Do

Research local media landscapes, audience behavior, competitive activity, cultural context, and category dynamics to inform market- and channel-entry decisions.
Build launch and investment playbooks for brand channels, and work with media buying agencies to turn strategy into plans across TV, podcasts, radio, OOH, and digital video.
Define measurement approaches for international marketing launches at both the market and channel level.
Turn campaign results, market feedback, and channel learnings into clear calls on where to scale, optimize, or pause investment.

What You Need

Experience in media strategy, performance marketing, growth marketing, or a comparable strategic marketing role in the UK.
Ability to run structured research across markets, channels, audiences, and competitors, then translate ambiguous signals into clear recommendations.
Strong analytical instincts; you can define what should be measured, identify which data is useful, and separate signal from noise.
High autonomy and strong project management; you can drive work across stakeholders without a predefined playbook.
Comfort operating in fast-moving, ambiguous environments where the strategy and operating model are being built in parallel.

Benefits available to all full-time Ramp employees (Global)

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend

United States

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)

Canada

Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health

United Kingdom

Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

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Role	Company	Location	Season	Posted
IT Site Specialist	Ramp	San Francisco, CA, United StatesOn-site	—	12 days ago
Recruiting Coordinator (Contract)	Ramp	San Francisco, CA, United StatesHybrid	—	13 days ago
Marketing Media Strategist, International (Contract)	Ramp	LondonOn-site	—	1 month ago