18:I[34901,["/_next/static/chunks/1q_xs299ft_73.js","/_next/static/chunks/1hsg494-jz4os.js","/_next/static/chunks/1a25lc5cxtp8a.js","/_next/static/chunks/08v7mhpebw2l_.js"],"JobTable"] 19:T1477,

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

We are looking for a high-potential Technical Support Apprentice to join our Technical Support Services team, working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about enterprise technology and delivering exceptional customer experiences.

As a Technical Support Apprentice, you will work closely with Senior Support Engineers, Product, and Engineering teams to diagnose, resolve, and document technical issues across our CCaaS product lines, including AI-powered voice, digital channels, analytics, automation, workforce management, and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and hands-on exposure to enterprise-grade support operations in a fast-growing SaaS environment.

Key Responsibilities

L1 Support & Ticket Management

Serve as a first point of contact for customers and internal stakeholders reporting technical issues via ticketing systems, email, or phone
Log, categorize, triage, and prioritize support tickets accurately in the helpdesk platform within defined SLA guidelines
Troubleshoot and resolve L1 issues related to platform functionality, configurations, integrations, and connectivity
Escalate complex or unresolved issues to L2/L3 Engineers or relevant Product teams with thorough documentation and reproducible steps

Qualifications & Skills

Eligibility & Qualifications

Bachelor's degree in Computer Science or Information Technology (BE / B.Tech) from a recognized university
Freshers are welcome; internship or project exposure in a technical or support role is an advantage
Basic understanding of networking concepts, operating systems, and software troubleshooting
Familiarity with APIs, web technologies, and cloud platforms is a plus

Desired Skills & Attributes

Strong analytical and structured problem-solving mindset
Patient, empathetic, and customer-first approach to every interaction
Excellent verbal and written communication skills
Curiosity about AI, cloud platforms, and enterprise SaaS technologies
Collaborative team player with a bias for learning and continuous improvement

What You Will Learn

How enterprise CCaaS platforms are supported and maintained at scale
How AI-powered features, voice, automation, and analytics are deployed and troubleshot in real customer environments
How to manage customer relationships and deliver high-quality support within enterprise SLA frameworks
How modern SaaS support organizations operate, escalate, and collaborate with Product and Engineering

Career Path

This apprenticeship is designed to develop future Support Engineers, Sr. Support Engineers, and Technical Leads. High performers will have the opportunity to transition into a full-time role with increased ownership across support tiers and customer segments.

Work Location: This role is fully onsite. 5 days a week in office is required.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

1a:T10f3,

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Role Overview

We are looking for a dynamic and enthusiastic Apprentice - HR to support our Human Resources team. This role is ideal for fresh graduates who are passionate about building a career in HR. The individual will primarily support new joiner induction, employee engagement initiatives, and HRBP analytics / ops while gaining hands-on experience across HR functions.

Key Responsibilities

New Joiner Induction & Onboarding

Welcome and assist new employees on their joining day
Coordinate induction schedules and logistics (conference rooms, materials, system access)
Facilitate or support induction sessions and company orientation programs
Act as the first point of contact for new joiners for any queries

Employee Engagement Support

Assist in planning and executing employee engagement activities and events
Coordinate logistics for town halls, celebrations, and team-building initiatives
Support employee surveys, feedback collection, and analysis
Help drive initiatives that enhance employee experience and workplace culture

HR Operations & Coordination

Prepare reports and dashboards related to onboarding and engagement
Coordinate with internal stakeholders (HRBP, Admin, IT, Payroll) for seamless operations
Provide administrative support to the HR team as required

Qualifications & Skills

Eligibility Criteria

Bachelor’s degree in Human Resources, Business Administration, or related field
Freshers encouraged to apply
Strong interest in Human Resources and people management

Key Skills & Competencies

Good communication and interpersonal skills
Strong coordination and organizational abilities
Attention to detail and problem-solving mindset
Basic knowledge of MS Office (Excel, PowerPoint, Word)
Willingness to learn and take initiative

Learning & Development Opportunities

Exposure to end-to-end employee lifecycle management
Hands-on experience in onboarding, engagement, and HR operations
Opportunity to work closely with HR Business Partners and senior HR leaders

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

1b:T1b72,

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

About the Role

We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.

As a Product Manager Apprentice, you will work closely with Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations.
Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms.
Support product managers in defining product vision, value propositions, and roadmap priorities.

AI & Data-Driven Product Development

Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics.
Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
Contribute to defining product requirements for AI-enabled workflows and decisioning systems.

Requirements & Delivery Execution

Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.
Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
Participate in feature demos, UAT coordination, and release readiness activities.

Modern SaaS Platform Exposure

Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts.
Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems.

Customer & Stakeholder Engagement

Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
Support preparation of product documentation, internal enablement, and launch materials.

What You Will Learn

How enterprise CCaaS platforms are built and scaled.
How AI is productized — from model capability to customer value.
How to balance customer needs, technology constraints, and business strategy.
How modern SaaS companies execute product management at scale.

Eligibility & Qualifications

Bachelor’s degree in Engineering or Computer Science (or related technical discipline).
Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing.
Basic understanding of software development concepts, APIs, and web technologies.
Familiarity with Agile development practices is a plus.

Desired Skills & Attributes

Strong analytical and problem-solving mindset.
Excellent communication and structured thinking skills.
Curiosity about AI, data platforms, and digital customer experience technologies.
Ability to work cross-functionally with engineering, design, and business teams.
Entrepreneurial mindset with a bias for action and learning.

Career Path

This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience.
Get early exposure to AI-first product development in a real enterprise environment.
Structured mentorship from experienced product leaders.
Opportunity to grow rapidly in one of the fastest-growing technology domains.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

1c:T1aab,

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

About the Role

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations.
Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms.
Support product managers in defining product vision, value propositions, and roadmap priorities.

AI & Data-Driven Product Development

Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics.
Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
Contribute to defining product requirements for AI-enabled workflows and decisioning systems.

Requirements & Delivery Execution

Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.
Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
Participate in feature demos, UAT coordination, and release readiness activities.

Modern SaaS Platform Exposure

Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts.
Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems.

Customer & Stakeholder Engagement

Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
Support preparation of product documentation, internal enablement, and launch materials.

What You Will Learn

How enterprise CCaaS platforms are built and scaled.
How AI is productized — from model capability to customer value.
How to balance customer needs, technology constraints, and business strategy.
How modern SaaS companies execute product management at scale.

Eligibility & Qualifications

Bachelor’s degree in Engineering or Computer Science (or related technical discipline).
Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing.
Basic understanding of software development concepts, APIs, and web technologies.
Familiarity with Agile development practices is a plus.

Desired Skills & Attributes

Strong analytical and problem-solving mindset.
Excellent communication and structured thinking skills.
Curiosity about AI, data platforms, and digital customer experience technologies.
Ability to work cross-functionally with engineering, design, and business teams.
Entrepreneurial mindset with a bias for action and learning.

Career Path
This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience.
Get early exposure to AI-first product development in a real enterprise environment.
Structured mentorship from experienced product leaders.
Opportunity to grow rapidly in one of the fastest-growing technology domains.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Role	Company	Location	Season	Posted
Apprentice- Technical Support	Five9	India, BengaluruOn-site	—	2 months ago
Apprentice- HR	Five9	India, BengaluruHybrid	—	2 months ago
Apprentice- Product Management	Five9	India, Chennai	Summer 2026	6 months ago
Apprentice- Product Management	Five9	India, Bengaluru	Summer 2026	6 months ago