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We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

Join our Customer Onboarding team, where we partner with hospitals and health systems to implement technology that improves patient flow, optimizes capacity, and helps patients get the right care at the right time.

As a Senior Program Manager supporting Inpatient Flow, you will own healthcare technology implementations from pre-kickoff through go-live, serving as the primary driver of the project plan and day-to-day execution. You will bring together customer and LeanTaaS teams to manage the many interconnected pieces of a successful implementation—from discovery and technical readiness to workflow alignment, testing, training, go-live preparation, and launch.

You will build and manage detailed project plans, drive customer meetings and decisions, coordinate clinical and technical workstreams, manage risks and dependencies, and ensure teams remain aligned and accountable to their commitments. You’ll anticipate what could impact the implementation, create clear paths to resolution, and keep customers and internal stakeholders informed and moving forward.

Our implementations range from individual hospitals to complex, enterprise-wide deployments spanning multiple workflows, facilities, and stakeholder groups. You will partner closely with Clinical Workflow Implementation Managers, Product Implementation, Data Engineering, Customer Success and customer teams to bring structure and accountability to each engagement and ensure customers are prepared for a successful go-live.

1f:Tbfa,

LeanTaaS Inc.is seeking a qualified

Client Success Manager (full-time, one position)

Job Duties and Requirements:

Client Success Manager needed in Santa Clara, CA to work closely with the iQueue for Operating Rooms Implementation, Product and Data Engineering teams to successfully implement LeanTaaS' iQueue software and improve processes at both new and existing clients. Problem solver for client issues by using technical knowledge to analyze raw data from the clients’ healthcare software, detect trends or patterns to make accurate assessments, and convey actionable takeaways. Utilize Data Analytics and Visualization tools (SQL, Tableau, and Excel) for software usage to identify opportunities for engagement and upselling, increase the value our clients receive, and ensure retention. Master healthcare software industry and iQueue for OR product suite to train cross-functional client stakeholders on product features. Serves as the subject-matter expert and able to handle sensitive discussions to implement change management and improve operational processes. Create internal and external facing communications, product resources, and reports about client data, health and engagement. Consult with hospital leadership to set goals for operational excellence, interpret data metrics, develop actionable recommendations for improved client engagement, and demonstrate product ROI. Build and cultivate hospital relationships with existing clients and within all parts of the organization. Work collaboratively with Product and Design teams to synthesize hospital partners’ feedback to achieve software success, drive product development, provide the best product for the client and our market. Must have a Master’s degree (or foreign equivalent) in Business Administration, Business Analytics or related field plus six (6) months of marketing experience. Six (6) months of marketing experience must include experience in Google Analytics and CX. Any suitable combination of education, training, or experience is acceptable. All experience may be acquired concurrently. Telecommuting is an option.

Job Location: Santa Clara, California

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Role	Company	Location	Season	Posted
Senior Program Manager, iQueue for Inpatient Flow	LeanTaaS	RemoteRemote	—	6 days ago
Client Success Manager (full-time, one position)	LeanTaaS	Santa Clara, CA, United StatesHybrid	—	12 days ago