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About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

As an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse — so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership. You set a high bar, learn fast, and lead — as comfortable on a developer-to-developer call as walking a CFO through forecast economics.

What you’ll own

Own the customer. Coordinate implementation and production support across Sales, Product, Engineering, Legal, Compliance, Marketing, and Operations to deliver a clean experience inside and out.
Set and achieve outcomes. Align stakeholders on launch, rollout, and growth strategy, and marshal the resources to grow each program and its volume.
Optimize your portfolio. Drive net revenue retention and payments volume growth, modeling and forecasting across your full customer base.
Drive growth proactively. Spot expansion opportunities before customers ask, using usage signals and account intelligence to move early.
Become the expert. Know your customers’ business like your own — building depth in key verticals, solutions, and payments to connect our platform to their goals.
Scale the business. Codify what works into tools, data, and insights that build a best-in-class CS organization.

Who you are

8+ years — in customer-facing roles (customer success, account management, or relationship management); 2+ years in payments, financial services, or fintech
Owned a revenue number — quota, NRR, or renewals, forecast and delivered over time
Analytical rigor — comfort with revenue modeling and usage data, and the ability to turn it into insight and narrative
Cross-functional influence — a track record of building support across Product, Engineering, Legal, and Compliance without formal authority
End-to-end ownership — run programs independently start to finish, holding momentum across internal and external teams
Communication — strong written, verbal, and executive presentation skills
Growth mindset — give and receive feedback with humility
Strong character and integrity — represents Highnote’s values and raises the bar around them

Bonus skills

AI operator — expertise in AI workflows to drive efficiency and effectiveness for Customer Success workflows
Multi-discipline payments expertise — depth in multiple areas from issuing, acquiring, credit, money movement, alternative lending, expense management, or other relevant to existing subscribers

Why Highnote?

We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $150,000-$200,000.

Please note that positions located in San Francisco are hybrid and include core working days of Monday, Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

1f:T2e41,

About Highnote

Job Description

This is a leadership role for a finance leader who wants to shape the direction of a high-growth payments company. Reporting to the COO and partnering closely with the CEO and the rest of the leadership team, you will be the person who looks ahead, reads what the numbers are telling us, and proactively lays out the financial moves the company should make. You will not wait to be asked for analysis. You will bring it, defend it, and help us act on it.

Payments is a business of fine margins and constant tradeoffs, where economics, mix, and cost all move together. We are looking for a leader who understands those dynamics, sees around corners, forms a clear point of view, and turns it into recommendations the leadership team can act on with confidence. You will also stand behind those numbers when it counts, including with our auditors, where your judgment and the integrity of our reporting matter.

We want someone who is genuinely forward-leaning on technology and AI, and who will use it to transform how our financial operations run. The goal is to take our analysis to the next level, using automation and AI to produce sharper, faster, and deeper insight and to give the team more room for the thinking that moves the business, all while preserving the auditability and control our reporting depends on.

What you will own

Financial and analytical leadership.

Proactively analyze the business, spot where we are heading financially, and recommend the steps we should be taking, ahead of being asked.
Own the strategic financial narrative: what is driving performance, what it means for the plan, and where the risks and opportunities are.
Run scenario and sensitivity work so leadership can see the financial impact of major decisions, new products, and customer changes before they are made.
Be a genuine partner to the CEO and COO, translating financial reality into clear, defensible guidance that shapes company decisions.

Planning and reporting.

Guide the annual operating plan and regular forecasting, working with the team that runs the day-to-day modeling, and hold the overall view of revenue, gross profit, operating expense, and burn.
Deliver a clean, insightful reporting package to the leadership team and the board that explains what happened, why, and what we should do about it.

Capital, burn, and treasury.

Manage burn and runway with a clear point of view on where spend earns its keep and where it does not.
Own cash flow, treasury, and banking relationships, and support debt facilities and covenant compliance.
Support equity and debt fundraising with the model, the diligence materials, and the analysis investors will expect.

Controls and audit.

Partner with the Controller, who owns the monthly close and tax, to keep reporting accurate, timely, and audit-ready, and to strengthen internal controls as we scale.
Stand behind the company's financial positions and judgments with our external auditors, and defend the decisions we make when they are examined.
Keep financial reporting compliant with GAAP and appropriate for our size and phase.

Strategic initiatives.

Lead the financial workstreams behind our strategic and regulatory initiatives, including the financial planning, projections, and capital considerations they require.

Transforming financial operations.

Own the finance technology stack, from the NetSuite core to the tools around it, and set the standard for how a high-performing finance function runs.
Use automation and AI to transform financial operations across forecasting, reporting, invoicing, and reconciliation, taking analysis to the next level and freeing the team for higher-value work, while preserving auditability and control at every step.

Team and leadership.

Lead, coach, and raise the bar for a strong existing finance team, and build the organization the company needs as it scales.

What great looks like in your first year

A trusted voice. The leadership team looks to you for the financial read on where the business is heading, and you are bringing recommendations before anyone has to ask.
A forecast people rely on. Leadership relies on the forecast, and the gap between plan and actuals is small and well understood.
Disciplined burn. Burn and runway are managed deliberately, and every major spend decision has a financial case behind it.
Audit-ready and defensible. Our financial positions hold up cleanly under audit, and the judgments behind them are well documented and defensible.
Operations transformed. Automation and AI are elevating the quality and speed of our analysis and freeing the team for higher-value work, with full auditability preserved.

What you will bring

Twelve or more years in finance, with a strong track record as a strategic finance leader at a high-growth payments or fintech company.
Range across stages. You have thrived in both small, fast-moving companies and larger, more structured ones, and you have grown in scope and responsibility alongside the businesses you have been part of.
Payments fluency. Deep, practical knowledge of payments economics, including card issuing and acquiring, interchange, network costs, and the money flows and profit drivers that sit behind them. This is essential.
Analyst, not just accountant. A strong financial analyst at the core, not just a steward of the books. You are as comfortable building the analysis and forming the recommendation as you are making sure the numbers are right.
Sharp and rigorous. Exceptional analytical horsepower. You get to the heart of complex, ambiguous problems quickly, and bring rigor and clear judgment to every recommendation.
Tech and AI forward. Genuine comfort with technology, and a track record of using automation and AI to transform financial operations and take analysis to the next level, without compromising auditability or control.
Experience scaling a finance function through rapid revenue growth and into new business lines such as credit or acquiring.
Experience managing burn and runway, and supporting fundraising, debt, or both.
Experience working with external auditors and standing behind financial reporting and judgments under review.
A track record of leading finance teams and raising the standard of the people and processes around them.
Clear, direct communication, sound judgment, and the composure to bring order to a fast-moving environment.

How we work

We move quickly, we are direct with each other, and we care about getting the details right. You will have real ownership from day one and the ear of a leadership team that treats finance as a partner in the business, not a scorekeeper. If you want to shape the financial direction of a payments company through one of the most consequential phases of its growth, we would like to talk.

Why Highnote?

We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $275,000-$315,000.

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

20:T1934,

About Highnote

Job Description

Highnote is looking for a Senior Technical Writer to own our developer documentation. You'll set the voice and standards for how we explain card issuing, acquiring, and money movement to developers — and build the tooling that holds that standard as the platform grows. You'll join Developer Experience, the team that owns our API, our SDKs, our docs, and our design.

What you'll do:

Own our API documentation: reference, developer guides, and tutorials
Collaborate with the engineers who build the API you're documenting, and support the PMs shipping it
Set the voice, tone, and style of our docs, and encode that standard into our tooling so it holds across content you didn't write yourself
Build and refine AI workflows that draft, review, and keep documentation in step with the API
Treat AI agents as a first-class audience alongside human developers
Structure the documentation so it scales as the product grows
Build a strong working grasp of card issuing, acquiring, and money movement. Enough to write about them accurately, and to know when to go ask
Define how we measure documentation quality, and use it to decide what comes next

What we are looking for:

5+ years across technical documentation and software: as a writer, a docs engineer, or an engineer who owned a documentation system
Docs-as-code: Markdown or MDX in a static site generator, versioned in git
Comfortable working like an engineer: branches, pull requests, and CI
Hands-on experience building AI-backed documentation tooling: generation, review, or drift checks you've shipped and kept running
Editorial instinct sharp enough to state as a rule a machine can follow
Able to read an API schema and write valid requests against it: we're GraphQL, and strong REST/OpenAPI experience is a good foundation; you'll be working in GraphQL from week one
Strong writing for a developer audience

Bonus Skills:

Scripting in TypeScript, JavaScript, or Python
Fintech, payments, or card-issuing experience

Why Highnote?

We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $150,000-$200,000.

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

21:T18bb,

About Highnote

Job Description

The Data Platform Team is part of the Data Organization and is responsible for designing and building modern scalable, secure and reliable data platforms and data pipelines. With the data platforms, we will be able to serve the product/customer data needs, improve operational efficiency and increase revenue.

What you’ll be doing

Building secure and scalable data platforms that support our product/customer needs and power data driven decision making.
Writing high quality and robustly tested code, mostly in Java and Python.
Understanding business/data needs and growth to build the right solutions.
Documenting your work to support our rapidly-scaling company.
Interfacing with internal business stakeholders and technology partners to support day to day operations and create new data products.

What we are looking for

12+ years experience building high volume and low latency data platform and data pipelines using distributed event technology, e.g. Pubsub, Kafka, Kinesis, etc., and data storage system, e.g. Spanner/Postgres, BigQuery, Cassandra, data lakes, etc.

Preferred experience with BigQuery and Snowflake.

Able to model and design modern data structures in SQL/NoSQL databases
A history of writing scalable, performant and maintainable code
Experience with Java >= 11 or Python >= 3.7
Proficiency using AI-powered development tools (e.g., Claude Code) across the full software development lifecycle - including design, prototyping, development, testing, and iteration. A demonstrated passion for AI-driven development, a commitment to continuously advancing AI skills, and a drive to push the boundaries of productivity and engineering outcomes.

Bonus skills

Experience with cloud platforms such as GCP or AWS
Docker and Kubernetes
Able to model and design modern data structured in data lakes and data warehouses
A background in the fin-tech space

Why Highnote?

We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet reimbursement
At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $190,000-$240,000.

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

22:T18ad,

About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management.

As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

Job Description

As an Enterprise Account Executive you will be responsible for driving significant revenue growth by cultivating and managing relationships with large complex Enterprise accounts. You will manage all facets of the sales cycle including initial strategic outreach to successful contract negotiation.

Some of the things you’ll own and drive:

Own a customer account list and develop plans for winning and expanding business with enterprise companies
Establish, maintain, expand deep relationships with C level executives
Develop outbound strategies that create and nurture customer opportunities
You will identify, qualify, develop, propose, and close customer opportunities
You will build strong relationships to foster and expand customer trust
You will define and execute sales strategies that drive profitable growth while delivering meaningful customer value
Collaborate cross-functionally with operations, product management and product marketing to communicate requirements and opportunities for targeted accounts

Who you are:

We encourage candidates of all backgrounds and experiences to apply, but we expect a successful candidate will have:

10+ years of sales experience with a track record of top performance
7+ years of experience selling an API product into Enterprise customers
Ability to understand complex technical product requirements
Experience negotiating legal contracts
Strong presentation skills, particularly for in-person meetings with multiple stakeholders
An entrepreneurial and ‘getting-things-done’ mindset focused on delivering results
A strategic, collaborative, and inclusive approach
Strong communication and presentation skills
Ownership mindset - caring about seeing projects through from start to finish
Lead by example, with empathy and humility

Why Highnote?

We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $130,000-180,000.

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.

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Role	Company	Location	Season	Posted
Enterprise Customer Success Manager	Highnote	San Francisco, CA, United States	—	1 month ago
Head of Finance	Highnote	San Francisco, CA, United States	—	1 month ago
Senior Technical Writer	Highnote	San Francisco, CA, United States	—	2 months ago
Principal Software Engineer - Data Platform	Highnote	San Francisco, CA, United States	—	5 months ago
Senior Account Executive - Issuing	Highnote	RemoteRemote	—	11 months ago